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Concierge Shift Leader
Le Méridien Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Concierge and guest servicesGuest request resolutionTransportation and reservation coordinationShift log managementTeam scheduling and coachingProfessional communication
Free
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Concierge and guest servicesGuest request resolutionTransportation and reservation coordination
Role Overview
Respond to guest requests for special arrangements and services, including transportation, reservations, and dry cleaning.
Provide information about hotel amenities, surrounding attractions, special events, and activities.
Coordinate with relevant hotel departments to resolve guest requests, questions, and problems.
Key Skills for This Role
Concierge and guest servicesGuest request resolutionTransportation and reservation coordinationShift log managementTeam scheduling and coachingProfessional communication
Full Job Posting
Position Summary
Respond to guest requests for special arrangements and services, including transportation, reservations, and dry cleaning.
Provide information about hotel amenities, surrounding attractions, special events, and activities.
Coordinate with relevant hotel departments to resolve guest requests, questions, and problems.
Key Responsibilities
- Answer, record, and process guest calls, messages, requests, questions, and concerns.
- Follow up on special requests and outstanding requests from previous shifts to ensure resolution and satisfaction.
- Review shift logs and daily memo books and document pertinent information in logbooks.
- Monitor inventory and order general office supplies.
- Notify Loss Prevention or Security about guest reports of theft.
- Assist management with hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching of employees.
- Report accidents, injuries, and unsafe work conditions and complete required safety training and certifications.
- Maintain professional appearance and communication, protect confidential information and company assets, and uphold service and quality standards.
- Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
Preferred Qualifications
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