Concierge - Part Time

Responsibilities

• Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment.
• Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed.
• Ensures the visitor sign-in and sign-out process is properly followed.
• Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications).
• Supports meetings, event scheduling, equipment bookings and catering requests as needed.
• Assists with coordination of move ins and move outs as applicable.
• Assists with the coordination of resident appointments and arranging transportation as applicable.
• Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable.
• Reports any issues with the functioning of office equipment as needed.
• Participates in organizational initiatives and projects as needed.
• Assists with emergency procedures and safety protocols.
• Coordinates with the General Manager or designate to address issues related to restricted or denied home access.
• Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed.
• Provides confidential administrative support to the leadership team as applicable.
• Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable.
• Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
• Supports the General Manager in the incident and complaint reporting processes as applicable.
• Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
• Identifies maintenance issues and reports them following established maintenance procedures.
• Responds promptly during emergency codes in alignment with organizational standards and protocols.
• Contributes to quality improvement initiatives by sharing ideas and providing feedback.
• Demonstrates knowledge of and compliance with Occupational Health and Safety regulations.
• Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
• Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
• Completes orientation upon hire and annual mandatory education as assigned.
• Supports new team members through their orientation process.
• Participates in team meetings and stays informed on relevant internal communications.
• Performs other duties as required to support operational needs.

Qualifications & Experience

• Minimum of one (1) year experience in an administrative or similar role.
• Completion of a recognized post-secondary program is an asset
• Experience in a residential care or mental health environment is an asset.
• Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
• Strong written communication skills with the ability to present professional documents with clarity.
• Demonstrates the ability to effectively organize, prioritize and problem solve.
• Ability to work independently and in cooperation with others.
• Ability to manage and resolve difficult and challenging situations effectively and respectfully.
• Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
• Ability to safely operate equipment according to established protocols.
• Computer literacy skills required.
• Flexibility to work a variety of shifts.

Conditions of Employment