Concierge
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Key skills for this role
About the Role
Invited Clubs is seeking a Concierge to deliver exceptional service at a private club. Responsibilities include managing phone calls, reservations, and member communications. Requires 1 year of hospitality experience and a service-oriented mindset.
Key Skills for This Role
Responsibilities
- Provide a warm welcome and fond farewell to members and guests
- Manage phone calls, reservations, and emails
- Inform members about club services, amenities, and events
- Make outbound calls to new and at risk members to ensure engagement
- Assist with member communications including social media and newsletters
- Maintain member profiles and preferences
Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer facing role
- Service oriented mindset
- Friendly and personable with a positive attitude
- Professional and welcoming phone demeanor
Full Job Posting
Job Summary
- The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit.
- This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated.
Key Priorities
- The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service.
- Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells.
- This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities.
- Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhanc
Day to Day
- Provide a warm welcome and fond farewell to members and guests.
- Greet every call with a warm and friendly tone, providing prompt assistance.
- Deliver exceptional business and concierge services to members and guests.
- Inform members and guests about club services, amenities, upcoming events, and room locations.
- Assist with member communications, including social media efforts, newsletters, and event announcements.
- Make outbound calls to new and at risk members to ensure engagement and retention.
- Support member experience initiatives by promoting club offerings and assisting with key projects.
- Manage reservations for club programs, dining, and services.
- Conduct proactive phone calls to confirm member reservations for dining and events.
- Oversee the reservation process for the club’s dining facilities.
- Actively promote upcoming events and assist in event registration and follow ups.
- Contribute to member experience initiatives, including updates to the website calendar and managing the message on hold system.
About You
- Required: High school diploma or equivalent.
- Required: A minimum of 1 year of experience in the hospitality industry or a similar customer facing role.
- Required: Possess a service oriented mindset.
- Required: Friendly and personable with a positive, can do attitude.
- Required: Professional and welcoming phone demeanor.
- Required: Positive attitude with a collaborative team spirit.
- Preferred: Strong communication skills across various channels.
- Preferred: Proven ability to work well under pressure.
- Preferred: Strong organizational skills with keen attention to detail.
- Preferred: Exceptional listening skills.
- Preferred: Proficient in Microsoft Office applications.
- Preferred: Effective multitasker with strong time management and prioritization skills.
Physical Requirements
- Must be able to stand, walk, and perform physical activities for extended periods.
- Ability to work in varying temperatures and environments.
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding.
- Effective communication skills with sufficient visual acuity.
Primary Tools/Equipment
- Computer
- Keyboard
- Telephone
- Copier
- General office supplies
Work Schedule
- Attendance requirements as outlined on the weekly schedule which includes weekends and/or holidays.
- Additional hours are required to meet deadlines of the position.
What We Offer
- Medical, dental, and vision coverage
- Life insurance
- Short term and long term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs
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