Concierge, Eaton Square

Key Responsibilities

• Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.
• Owning customer communication within the buildings, keeping your customers informed on any issues as required.
• Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.
• Building trust with our customers, capturing important feedback from our customers
• Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.
• Building Inspections, ensuring safety and security at all times
• Proactively manage the gardens, and working with our Garden Landscape team
• Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals

Work Rota

Key Requirements

• Experience in a high-end and customer focussed position, ideally in a concierge type role.
• Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.
• Excellent communication and interpersonal skills
• Some basic understanding of maintenance tasks
• Work as part of a team to deliver customer requirements
• Enhanced DBS check
• We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.