Concierge
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Key skills for this role
About the Role
Ulster University Qatar seeks a Concierge to serve as the first point of contact for tenants and guests at MIPC. Responsibilities include answering inquiries, directing calls, managing mail, coordinating events, and supporting property management.
Key Skills for This Role
Responsibilities
- Act as first point of contact between guests and MIPC, answering tenant inquiries and directing phone calls
- Meet and greet tenants and customers, ensuring complaints are escalated accordingly
- Manage mail and deliveries and notify/handover to tenants
- Manage all incoming email within domain
- Maintain both soft and hard filing systems
- Coordinate social calendar events and related activities
- Support property management duties including move in/out inspections and monthly utilities data capturing
Requirements
- Minimum of 5+ years of previous customer service experience
- Office administration experience in filing and compiling reports
- Competent working knowledge with Microsoft Office suite
- Fluency in English
- Residential Concierge: 3 years (Required)
- A qualification in customer service or business administration will be an advantage
Full Job Posting
Job Purpose
- The main purpose of this position is to act as the first point of contact between guests and MIPC.
- Tasked with answering tenant inquiries, directing phone calls, and more.
- To uphold company culture at all times while making tenants and their guests feel welcomed and valued.
Duties and Responsibilities
- Report to the Property Supervisor and responsible for property management of assigned portfolio.
- Maintain a range of administrative duties and support the completion of facilities and property management key deliverables.
- Arrange pre move out inspections, conduct move out inspections with tenants & FM Supervisor.
- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.
- Conduct move in inspections and completion of all relevant documentation.
- Monthly utilities (Kahraama/etc.) data capturing and reporting.
- Production of monthly reports and notices.
- Monitor AMC activities and notify tenants accordingly on possible impact.
- Housekeeping & Inventory management.
- Parking coordination via Leasing Department.
- Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.
- Ensure phone calls are taken and queries are dealt with in a timely effective manner.
Skills and Qualifications
- Positive phone demeanor and superior written and verbal communication skills are essential.
- Must have a service oriented mindset and be capable of making every tenant/guest feel valued.
- Exemplify strong organizational skills and attention to detail.
- Possess a positive attitude and be willing to work as part of a team.
- Ability to demonstrate professionalism, discretion and confidentiality at all times.
- Language: English (Fluent).
- Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.
- Knowledge of basic office equipment, including printers, scanners, copiers, etc.
- A qualification in customer service or business administration will be an advantage.
- Minimum of 5+ Years of previous customer service experience.
- Office administration experience in filing and compiling reports.
Additional Information
- Job Types: Full time, Permanent
- Work Location: In person
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