Computerized Maintenance Management System - Program Specialist II

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class.

They are not intended to include all of the essential functions of all positions in the class.) Examples of Duties and Knowledge, Skills and Abilities: Technical Support: Determines requirements for CMMS applications systems, sharing of files and equipment, and data communications.

Installs, configures, upgrades, and troubleshoots hardware, software, data communications and related problems, and assists users.

Verifies all software parameters for security and operational efficiency.

Tests systems for integrity and performance.

Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments.

Provides technical support to other CMMS users and DPW CMMS team.

Advises, trains, and assists users on optimum use of CMMS system and ensures the users are following the latest Policy & Procedure and/or Standard Operating Procedures.

Tests hardware and software for integrity and performance.

Information Assurance: Performs plant site visits to inventory process equipment and verify nameplate data to ensure CMMS database accuracy.

Operates, monitors, and manages all mobile devices issued for the CMMS users, peripheral devices and data network equipment to ensure availability to system users.

Monitors the daily operations of the VueWorks system terminals.

Schedules and conducts back up of large equipment and spare parts data files.

Maintains and manages the existing equipment preventive maintenance guidelines, and the CMMS Standard Operation Procedures (SOPs) to ensure the latest document is linked to the correct asset in the CMMS system and the SOPs are up to date with all the system updates, workflow changes, and other.

Diagnoses and resolves computer and network system problems related to the CMMS.

Reviews, prepares and migrates all legacy and web system application systems and all associated documentation from development environments into production environments.

Monitors and ensures the integrity and validity of all production environments.

Provides input regarding the development of CMMS divisional policies, standards, and procedures governing CMMS operations, maintenance database quality assurance and security administration functions.

Help Center: Tracks and monitors PC and CMMS software problems to ensure a timely resolution for the customer.

Assists end users by troubleshooting hardware, software, data entry, data communications, and related problems in the CMMS system.

Provides user training and documentation for the use of hardware and CMMS related applications Assists with the creation and maintenance of documentation of standard procedures and policies of Utility Operations and the Help Center as related to PC set up, installation, and problem diagnosis.

Sets up peripheral equipment for the CMMS system.

Ensures system security consistent with county policies and procedures.

Knoweldege and Abilities: Knowledge of Water and Wastewater Treatment plant maintenance or facilities engineering principles and practices.

Knowledge of computer science principles and practices, including knowledge of relational database systems, structured design and programming, data communications, quality assurance, information technology security and knowledge-based systems.

Knowledge of micro, mini and personal computer hardware and software and of system setup and troubleshooting same.

Knowledge of PC LAN system design and operation.

Knowledge of a variety of office automation systems.

Knowledge of the organization and operation of the business department to which assigned or the ability to rapidly acquire such knowledge.

Knowledge of Quality Assurance and Information Technology security principles and practices.

Knowledge of computerized maintenance management systems (e.g.

VueWorks, Maximo, SAP), and Web application developers (e.g.

WebSphere) and JCL (Job Control Language).

Skill in migrating and implementing application software from a development stage to a production stage.

Skill in developing and maintaining operational documentation for production applications and processes for use by non-technical and technical staff.

Skill level in the use of spreadsheets, word processing, graphics, communications, database management systems, and integration of data between diverse systems.

Ability to use and interpret technical manuals and blueprints.

Ability to install IS components, install and test software.

Ability to understand and apply basic quality assurance and computer/network security practices and departmental Information Technology security policy and standards.

Ability to work with and provide assistance and training to non-technical staff-clerical, and professional and managerial.

Ability to effectively communicate in verbal and written form.

Ability to work independently, and follow standard operating procedures and departmental policies and standards.

Ability to communicate effectively, both orally and in writing.

Ability to apply policies, standards and procedures in the absence of information technology management.

• Determines requirements for CMMS applications systems, sharing of files and equipment, and data communications. Installs, configures, upgrades, and troubleshoots hardware, software, data communications and related problems, and assists users.
• Verifies all software parameters for security and operational efficiency.
• Tests systems for integrity and performance. Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments.
• Provides technical support to other CMMS users and DPW CMMS team.
• Advises, trains, and assists users on optimum use of CMMS system and ensures the users are following the latest Policy & Procedure and/or Standard Operating Procedures.
• Tests hardware and software for integrity and performance.
• Information Assurance: Performs plant site visits to inventory process equipment and verify nameplate data to ensure CMMS database accuracy.
• Operates, monitors, and manages all mobile devices issued for the CMMS users, peripheral devices and data network equipment to ensure availability to system users.
• Monitors the daily operations of the VueWorks system terminals. Schedules and conducts back up of large equipment and spare parts data files.
• Maintains and manages the existing equipment preventive maintenance guidelines, and the CMMS Standard Operation Procedures (SOPs) to ensure the latest document is linked to the correct asset in the CMMS system and the SOPs are up to date with all the system updates, workflow changes, and other.
• Diagnoses and resolves computer and network system problems related to the CMMS.
• Reviews, prepares and migrates all legacy and web system application systems and all associated documentation from development environments into production environments.
• Monitors and ensures the integrity and validity of all production environments.
• Provides input regarding the development of CMMS divisional policies, standards, and procedures governing CMMS operations, maintenance database quality assurance and security administration functions.
• Tracks and monitors PC and CMMS software problems to ensure a timely resolution for the customer.
• Assists end users by troubleshooting hardware, software, data entry, data communications, and related problems in the CMMS system.
• Provides user training and documentation for the use of hardware and CMMS related applications Assists with the creation and maintenance of documentation of standard procedures and policies of Utility Operations and the Help Center as related to PC set up, installation, and problem diagnosis.
• Sets up peripheral equipment for the CMMS system.
• Ensures system security consistent with county policies and procedures.
• Knowledge of Water and Wastewater Treatment plant maintenance or facilities engineering principles and practices.

Graduation from an accredited four-year college or university with major course work in public or business administration or a related field; and two (2) or more years of experience in program management or experience using CMMS software in plant or facilities maintenance environment.

Preference will be given to candidates with the following: Five (5) or more years of experience in using CMMS software in a plant or facilities maintenance environment.

Four (4) or more years of hands-on experience in performing maintenance on process plant equipment/systems or facilities engineering.

Medical/Health Insurance Plans BlueChoice Advantage EPO BlueChoice Advantage PPO Dental Insurance CIGNA Dental PPO (Buy-Up) CIGNA Dental PPO (CORE) CIGNA Dental HMO (DHMO) Vision Insurance EyeMed Employee Life Insurance Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost. Ability to purchase Supplemental & Dependent Life Insurance Disability Income Insurance Pension Plan Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan. Deferred Compensation Section 457 Plan Direct Deposit Credit Union Holidays Twelve days provided per year, thirteen in general election year Annual Leave Less than 3 years - 13 days 3 to less than 15 years - 20 days 15 years or more - 26 days Disability Leave Accrual at a rate of 15 days a year Personal Leave Day, 5 per calendar year Leave Sharing Employee Assistance Program Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care Flexible Spending Accounts Dependent Care Reimbursement Health Care Reimbursement Voluntary Benefits Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction Universal Life Insurance with Long Term Care Rider United Legal Benefits

• Medical/Health Insurance Plans BlueChoice Advantage EPO BlueChoice Advantage PPO

• Dental Insurance CIGNA Dental PPO (Buy-Up) CIGNA Dental PPO (CORE) CIGNA Dental HMO (DHMO)

• EyeMed
• Employee Life Insurance Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost. Ability to purchase Supplemental & Dependent Life Insurance
• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
• Ability to purchase Supplemental & Dependent Life Insurance

• Pension Plan Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

• Direct Deposit
• Credit Union
• Holidays Twelve days provided per year, thirteen in general election year
• Twelve days provided per year, thirteen in general election year
• Annual Leave Less than 3 years - 13 days 3 to less than 15 years - 20 days 15 years or more - 26 days
• Less than 3 years - 13 days
• 3 to less than 15 years - 20 days
• 15 years or more - 26 days
• Disability Leave Accrual at a rate of 15 days a year
• Accrual at a rate of 15 days a year
• Personal Leave Day, 5 per calendar year
• Leave Sharing
• Employee Assistance Program Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Flexible Spending Accounts Dependent Care Reimbursement Health Care Reimbursement

• Voluntary Benefits Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction Universal Life Insurance with Long Term Care Rider United Legal Benefits
• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
• Universal Life Insurance with Long Term Care Rider

• Yes
• No
• Yes
• No
• Yes
• No
• Yes
• No
• Yes
• No
• Yes
• No