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Compliance Operations Analyst
Klaviyo
Denver, QAT
Full Time
Mid
4 weeks ago
SQLSplunkDatadogZendeskSalesforceData Analysis
Free
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About the Role
Klaviyo seeks a Compliance Operations Analyst to monitor and investigate compliance operations and abuse issues, partner with industry players, and work cross-functionally to improve outcomes.
Key Skills for This Role
SQLSplunkDatadogZendeskSalesforceData Analysis
Responsibilities
- Monitor anti abuse signals, logs, and alerts to identify likely abuse and recommend mitigations
- Investigate and address compliance and deliverability impacting abuse events
- Perform customer impacting incident triage to determine scope, urgency, and potential impact
- Generate and review reporting related to threat alerts and user log behavior
- Monitor the health of assigned signals and raise issues when behavior deviates
- Partner with Engineering and Security to test and implement signal tuning
- Follow standard compliance workflows reliably and flag recurring pain points
- Enhance techniques, workflows, and tools to drive compliance team operations
- Contribute to cross functional projects and initiatives
- Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales
Requirements
- 3+ years in a technical SaaS company, anti abuse, trust & safety, or compliance operations role
- Data analysis proficiency; comfortable working with infrastructure level and behavioral data
- SQL or equivalent query experience strongly preferred
- AI fluency; understands how AI and automation are used in detection systems and operational workflows
- Anti abuse and fraud prevention tools experience (e.g., Sift, Stripe Radar, eHawk)
- Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance
- Familiarity with monitoring & alerting systems (e.g., Splunk, Datadog)
- Familiarity with APIs, email and text message marketing platforms, and e commerce ecosystems
- Proficiency with Google Workspace, Zendesk, Salesforce, and ticketing systems
- Experience with AI tools and workflows
Full Job Posting
Role Overview
- Compliance is critical to Klaviyo’s success.
- The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.
- In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross functionally.
How You'll Make a Difference
- Monitor anti abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
- Investigate and address compliance and deliverability impacting abuse events, engaging and escalating for timely response and mitigation.
- Perform customer impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow through.
- Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).
- Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
- Partner with Engineering and Security to test and implement signal tuning; develop in depth knowledge of Klaviyo’s sending infrastructure and compliance policies.
- Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement.
- Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
- Contribute to cross functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Required
- 3+ years in a technical SaaS company, anti abuse, trust & safety, or compliance operations role—preferably at an ESP or high volume marketing communications provider.
- Data analysis proficiency—comfortable working with infrastructure level and behavioral data; able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
- AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
- Anti abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
- Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
- Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
- Familiarity with APIs, email and text message marketing platforms, and e commerce ecosystems.
- Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast.
Bonus
- Presence or active participation in anti abuse industry groups (M3AAWG, etc.).
- Experience with SMS/MMS technologies, technical writing, training, or web development.
- Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
- Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.
Base Pay Range
- Base Pay Range For US Locations: $96,000—$144,000 USD.
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