Complaints Analyst Support

Support the Complaints function by upholding and enforcing UK complaints policy and processes.

Analyse complaints and identify member trends for product and service improvements.

Act as 2nd line to Member Support for all UK escalations and complaints, helping to identify complaints and provide guidance on UK handling regulations.

Support process improvements to ensure an efficient and effective service offering to members.

Contribute to Vinted Pay UK’s oversight and governance framework and broader Vinted Pay complaints function.

Working closely with teams such as Legal, Compliance, Member Support, Product and Data to ensure implementation and understanding for the Consumer Duty legislation

The opportunity to benefit from our share options programme

25 working days of holiday

Newest MacBook models

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Confidential Employee Assistance Program (EAP) for you and your family

Comprehensive Medical Insurance

Group Life and Income Protection Insurance

A matched pension scheme up to a set limit

Access to a discounted gym membership plan

Lunch benefit per working day

Frequent team-building events

A personal monthly budget for shopping on Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!