Community Relations Coordinator

Responsibilities

• Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community
• Support qualifying seniors to determine if our community is the best fit for them
• Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met
• Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa
• Manage lead sources via telephone, walk-ins, email, social media, and home visits
• Support the General Manager with preparation of lease documentation prior to move-in
• Assist with coordination of pre-arrival and welcome package
• Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform
• Support ongoing resident engagement
• Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories
• Liaise with marketing
• Provide leasing and marketing reports as required
• Other duties as assigned to support operational requirements

Qualifications and Experience

• Minimum of 2 years residential leasing experience preferred
• Experience in an aging adult setting is preferred
• Valid provincial driver's license required
• Exceptional interpersonal skills with peers, residents, visitors and operational partners
• Superior organizational skills with the ability to handle multi-resident requests
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion
• Superior oral and written communication skills, fluently in English
• Demonstrate the ability to prioritize and problem solve
• Ability to work flexible hours (evenings and weekends)
• Strong computer literacy including effective working skills with Microsoft 360, Sherpa, Yardi, and OneDay
• Completion of CPR and First Aid is an asset

Conditions of Employment