Community Manager

Job Overview

Education and Experience

• High school diploma or GED equivalent.
• At least two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
• Six months of multifamily community manager experience is highly preferred.
• Experience with Yardi, Knock, and Microsoft software is highly preferred.

Licenses and Work Requirements

• A valid driver's license is required.
• CAM, CAPS, real estate, or property management license is preferred.
• Evening and weekend availability may be required for resident events or community needs.
• The leasing office operates Monday through Friday from 9:00 AM to 6:00 PM and Saturdays from 10:00 AM to 4:00 PM, with one weekday off for a 40-hour schedule.

Financial and Property Operations

• Manage budgets, rent collection, community financial reporting, move-outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock.
• Ensure compliance with company policies and legal standards.
• Conduct inspections, maintain curb appeal, and coordinate work orders, preventative care, and vendor services.

Team and Resident Leadership

• Hire, train, coach, and support team members while leading weekly team meetings.
• Address escalated resident concerns and plan engaging resident events.
• Monitor and respond to online reviews and maintain communication with leadership and ownership groups.

Leasing and Engagement

• Conduct tours, respond to leads, identify prospect needs, and guide prospects through the leasing process.
• Complete lease applications, renewals, and related documents accurately and on time.
• Create and manage community social media content and maintain clean, welcoming offices, amenities, and common areas.
• Meet occupancy goals through strong leasing performance and resident retention.

Success Factors

• The role requires effective communication, financial understanding, conflict resolution, customer focus, servant leadership, and a positive attitude.

Compensation and Benefits

• Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
• Benefits include medical, vision, dental, wellness, retirement matching, paid time off, leave options, telehealth, life insurance, and pet insurance.