Community Manager

Job Overview

Education and Experience

• High school diploma or GED equivalent is required.
• At least two years of property management experience, including Leasing Consultant and Assistant Community Manager experience, is required.
• Six months of multifamily Community Manager experience is highly preferred.
• Experience with Yardi, Knock, and Microsoft is highly preferred.

Licenses and Certifications

• A valid driver's license is required.
• CAM, CAPS, real estate, and/or property management licensing is preferred.

Financial and Administrative Oversight

• Manage budgets, rent collection, community financial reporting, move-outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock.
• Ensure compliance with company policies and legal standards.

Property Performance and Operations

• Conduct inspections to maintain curb appeal and quality.
• Drive leasing, renewals, pricing strategies, occupancy goals, and resident retention.
• Partner with maintenance on work orders and preventative care.
• Oversee vendors for quality, safety, and timely service.

Team and Community Leadership

• Build a positive culture across office and maintenance teams.
• Hire, train, coach, and support team members to meet performance goals.
• Host weekly team meetings and uphold accountability and standards.

Resident Experience and Leasing

• Address escalated resident concerns and disputes professionally.
• Plan resident events, monitor online reviews, and manage resident satisfaction.
• Conduct tours, respond to leads, guide prospects through leasing, and complete applications and renewals accurately.
• Create and manage community social media content and maintain welcoming common areas.

Work Schedule

• The leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturdays from 10:00 AM to 4:00 PM.
• One weekday off is provided each week to maintain a 40-hour schedule.
• Evening and weekend availability may be required for resident events or community needs.

Compensation and Benefits

• Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
• Benefits include medical, vision, dental, retirement matching, paid time off, leave options, telehealth, life insurance, and career-development support.