ashby
Community Manager | Senior
BlancVPN
Remote, AUS
Full-time
Entry · 4+ years experience
Remote
Discovered 2 weeks ago
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What we're building
BlancVPN is looking for a Community Manager | Senior to own the brand's voice in conversations with users and to shape how our community grows around the product. This is not a reactive, reply-only role: you set the strategy for how we talk to people, turn everyday conversations into a living community, and make sure everyone who writes to us gets a human answer.
Sometimes that answer is a clear explanation. Sometimes it is a well-timed joke. Either way, it should feel attentive, useful, and true to the brand — and you're the person who defines what "true to the brand" sounds like.
Core Requirements
- - Fluent Russian and English ( B2+ ) - 4+ years managing communities or brand communication, including a senior or lead role - Proven experience being a brand's voice across chats, comments, and reviews — at scale and under load - Clear writing and real empathy: you can answer humanly a hundred times a day, never from a template - Humor with boundaries: you know when a joke lands and when it doesn't - Ownership : you can run community independently — set the plan, the Tone of Voice, and the standards, not just execute someone else's - System thinking : you turn a flow of messages into structured insights and clear next steps for the team - Product understanding: you can explain how a VPN works in simple words
Nice-to-have
- Experience building a community from scratch and running ambassador or advocacy programs - Experience defining or evolving a brand's Tone of Voice - Experience mentoring junior community managers or moderators - Strong awareness of mainstream social media trends and formats - Experience in tech products - Comfort working with community metrics — engagement, retention, sentiment — and reporting on them
Community strategy and content
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