Community Manager
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Key skills for this role
About the Role
GEN Plus Group is seeking an experienced Community Manager to be the voice and face of the client's brand online. You will develop and implement community engagement strategies, create content, provide customer support, and analyze metrics.
Key Skills for This Role
Responsibilities
- Develop and implement a comprehensive community engagement strategy
- Build and nurture an online community of passionate and engaged customers
- Encourage discussions, answer questions, and engage with community members
- Provide exceptional customer service
- Creation of FAQs sheets and other brand content
- Develop and maintain an editorial calendar for community content
- Schedule posts and ensure on time delivery
- Address customer inquiries, feedback, and complaints in a timely and professional manner
- Monitor and moderate user generated content to ensure adherence to community guidelines
- Track and analyse key community engagement metrics and provide regular reports
Requirements
- Exceptional understanding of Saudi culture and excellent Arabic copywriting skills
- Fluent in English
- Minimum of 5 years of experience in community management for established brands
- Strong knowledge of social media platforms, online forums, and community management tools
- Creative thinking and problem solving abilities
- Customer focused mindset and a passion for community building
- Ability to work independently and as part of a team
Full Job Posting
Role Overview
- As a Community Manager, you will be the voice and face of the client's brand online, responsible for creating and maintaining a thriving and engaged online community.
- You will work closely with the Account Management team to develop and implement community engagement strategies across various social media platforms and online forums.
- Your goal will be to enhance the client's brand online reputation, foster meaningful interactions, and drive customer loyalty.
Key Responsibilities
- Develop and implement a comprehensive community engagement strategy
- Develop strategies to grow the online community
- Build and nurture an online community of passionate and engaged customers
- Encourage discussions, answer questions, and engage with community members
- Provide exceptional customer service
- Creation of FAQs sheets and any other similar content about the brand that the team should follow
- Develop and maintain an editorial calendar for community content
- Collaborate with the account management team to align community content with overall marketing goals
- Schedule posts and ensure on time/zero mistake delivery
- Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
- Act as a liaison between the community and relevant departments to resolve issues
- Deliver exceptional customer service consistently
Moderation and Compliance
- Monitor and moderate user generated content and discussions to ensure adherence to community guidelines
- Uphold brand values and compliance with social media policies
- Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing
Analytics and Reporting
- Track and analyse key community engagement metrics
- Provide regular reports and insights to assess the impact of community efforts
- Daily Social Media Listening+ competitors performance report
- End of campaign sentiment analysis reports
Requirements
- Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
- Fluent in English
- Minimum of 5 years of experience in community management for established brands
- Strong knowledge of social media platforms, online forums, and community management tools
- Creative thinking and problem solving abilities
- Customer focused mindset and a passion for community building
- Ability to work independently and as part of a team
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