Community Manager | Real Estate | Asset Management

Role Overview

Community and Resident Management

• Establish community strategies, operating models, service standards, annual plans, and improvement initiatives.
• Deliver personalized, hospitality-led service and build trusted relationships with residents and household representatives.
• Lead service recovery for sensitive or high-profile resident issues.
• Develop communication channels, resident engagement programs, and lifestyle calendars.

Operations and Property Management

• Oversee facilities management, landscaping, security, inspections, service-provider KPIs, SLAs, and quality standards.
• Coordinate maintenance, refurbishment projects, critical works, quality inspections, and property-condition documentation.
• Manage community events, safety, budgets, participation data, and continuous programming improvements.

Stakeholder and Financial Management

• Manage relationships with residents, landlords, service providers, suppliers, and lifestyle partners.
• Support procurement and contract renewals and lead supplier performance reviews.
• Support OPEX and CAPEX budgets, monitor financial performance, and identify cost optimization opportunities.

Compliance and Reporting

• Ensure compliance with UAE regulations, internal governance, safety, security, emergency response, and business continuity standards.
• Prepare management reports and maintain performance dashboards covering resident satisfaction, events, financial performance, and KPIs.

Qualifications and Experience

• A bachelor's degree in real estate, property management, hospitality, business administration, facilities management, or a related field is required.
• At least 10 years of relevant experience in Dubai or the UAE managing premium residential communities or luxury villas is required.
• Experience with high-net-worth residents and personalized service delivery is required.
• Strong commercial understanding of budgets, contracts, and service-provider management is required.

Required Skills

• Strong relationship-building, interpersonal, verbal, and written communication skills are required.
• Strategic planning and implementation skills are required.
• The role requires the ability to manage complex operations efficiently and effectively.

About the Real Estate Division

Location

• The role is based in Dubai, United Arab Emirates.