Community Manager

Role Overview

Leadership and Team Development

• Build and lead high-performing teams with accountability, collaboration, and excellence.
• Attract and develop talent while motivating teams to deliver consistent results.
• Support the resolution of escalated resident concerns.

Sales and Revenue Growth

• Drive leasing performance through goals, KPI monitoring, and team coaching.
• Implement sales strategies to maximize conversion rates and optimize pricing.
• Partner with marketing teams on campaigns and social media presence.

Resident Experience

• Deliver exceptional service that strengthens resident satisfaction and retention.
• Create a concierge-level experience for residents and prospects.
• Represent the community and promote its lifestyle and amenities.

Operations and Compliance

• Execute daily operations efficiently and follow company standards, policies, and timelines.
• Ensure compliance with Fair Housing regulations, OSHA standards, and applicable laws.
• Inspect the property to maintain curb appeal, safety, and brand standards.
• Manage vendors and negotiate contracts for quality and cost efficiency.

Financial Performance

• Achieve and exceed Net Operating Income targets through revenue and expense management.
• Manage budgets, control expenses, and identify long-term value opportunities.
• Analyze community metrics and KPIs to identify improvement opportunities.

Collaboration and Change

• Drive change in a fast-paced environment and navigate ambiguity with confidence.
• Collaborate with service teams, corporate partners, senior leaders, and centralized teams.
• Align stakeholders and manage competing priorities with diplomacy.

Qualifications

• At least 2 years of measurable sales leadership success in a high-velocity, short-cycle sales environment.
• Experience may include multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.
• High school diploma or equivalent required; bachelor’s degree or equivalent preferred.
• Demonstrated ability to achieve occupancy, revenue, and NOI targets.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong financial acumen in budgeting, forecasting, and expense control.
• Proficiency in property management software, CRM systems, Microsoft Office Suite, and social media platforms.
• Professional appearance and executive presence required.

About Cortland