Community Liaison Officer - UAEN
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Key skills for this role
About the Role
The role involves community engagement, event planning, and brand promotion to enhance healthcare awareness and patient referrals within Emirati communities.
Key Skills for This Role
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Overview
The Community Liaison Ambassador is responsible for representing NMC within local Emirati communities by organising and hosting informal, health‑focused community engagements.
The role builds awareness of NMC services, facilitates connections between community members and NMC physicians, and promotes healthcare education through trusted, relationship‑driven interactions.
Working remotely and flexibly, the Community Ambassador acts as a bridge between NMC and the community—supporting brand visibility, patient engagement, and business growth while contributing to Emiratisation and community wellbeing.
Community Engagement & Relationship Building
- Act as a trusted NMC brand representative within local Emirati communities
- Build and maintain strong relationships with community members, families, and social networks
- Promote awareness of NMC services through authentic, community‑driven engagement
Event Planning & Hosting
- Organise and host small‑scale community gatherings (e.g. coffee mornings, women’s health sessions, mom‑and‑toddler events)
- Coordinate event logistics including venue arrangements, attendee outreach, and scheduling
- Ensure events are culturally appropriate, engaging, and aligned with NMC brand standards
Coordination With Clinical Teams
- Liaise with NMC physicians and internal teams to support themed health education sessions
- Assist in scheduling and facilitating physician‑led discussions (OBGYN, dermatology, family medicine, mental health, etc.)
- Ensure smooth delivery of sessions and positive participant experience
Brand Promotion & Awareness
- Promote NMC services, specialties, and physicians in a non‑commercial, trust‑based manner
- Share key NMC messages organically within personal and professional networks
- Support grassroots brand visibility in target communities
Patient & Business Referral Support
- Encourage and facilitate appropriate referrals to NMC hospitals and clinics
- Help translate community interest into service enquiries and appointments
- Capture basic feedback and insights from community interactions to support service improvement
Reporting & Feedback
- Maintain simple records of events, attendance, and engagement outcomes
- Share feedback, insights, and community trends with line manager / program lead
- Contribute to the continuous improvement of the ambassador program
Learning & Development
- Participate in provided training related to:
- Marketing and brand representation
- Community engagement
- Business development basics
- Social media and communication skills
- Apply learned skills to enhance role effectiveness and personal development
Compliance & Governance
- Adhere to NMC policies, brand guidelines, and confidentiality requirements
- Ensure ethical promotion of healthcare services in line with regulatory standards
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