Commission Service Technician

Commission Technician Job Objective: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality QUALIFICATIONS License(s)- * Driver’s License (DL) Education- * High school diploma (or equivalent) * Factory authorized training program (i.e. MMI Service School)—or equivalent work experience Additional Criteria- * Read and comprehend instructions and information * Strong communication skills * Ability to meet company’s production and quality standards * Possess/own both basic and special tools to properly diagnose and service products as specified by Service Manager GENERAL EXPECTATIONS * Devote himself/herself to insuring customer satisfaction * Inquire about management, production, and quality requirements established by the company * Develop and maintain effective listening skills * Understand and follow company rules, policies and expectations * Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals * Understand terminology of business and remain current with technology changes in products and service * Know and comprehend federal, state, and local requirements which govern the company’s business * Attend company meetings as required * Participate in performance management * Uphold company’s non-disclosure and confidentiality policies and agreements * Follow lawful directions from supervisors * Interact well with others and positively influence employee morale * Work evening, weekend, and holiday work hours as required * Maintain professional personal appearance JOB-SPECIFIC RESPONSIBILITIES * Prioritize for 100% productivity goals and keep close to goal as possible * Use factory specifications as standard in all repair, service, and customization work * Provide excellent customer service for all customers in any area of the dealership, specifically offering dependable vehicle service * Receive service assignments from service consultant or Service Manager * Complete repairs within specified time parameters * Determine parts needed for particular job and submit request immediately * Inform service consutltant or Service Manager of any supplemental work and/or delays to estimated completion time * Aid service consultant as needed to write work orders, conduct test rides, interact with customers to build customer loyalty providing outstanding service * Maintain clean, efficient work area and assist in keeping shop neat and organized * Complete and file paperwork after every completed job * Keep technical qualifications current by completing required training programs * Present customers’ vehicles in pristine condition upon completion of work order * Reduce and/or eliminate return repairs by completing each job thoroughly and completely to enforce excellent customer service