Strong analytical and problem-solving skills, with excellent attention to detail and a commitment to accuracy. 2–3 years’ hands on experience of Microsoft Power BI and Power Automate ; experience with other Power applications and Python is beneficial.
Advanced proficiency across advanced Microsoft Office PowerPoint, Advanced Excel, with an understanding and interest in automation tools such as Copilot Lite and Full.
Able to interpret operational data, identify trends, and translate insights into actionable recommendations & effective written, verbal, and interpersonal communication skills.
Knowledge of Lean Six Sigma methodology a plus. Also, working knowledge of finance relevant to commercial operations, including revenue recognition, billing, and AR.
Effective written, verbal, and interpersonal communication skills.
Highly organized, with strong time management and multitasking abilities. & collaborative team player who builds effective relationships, works independently, and supports teammates.
Self-motivated, accountable, and able to use their initiative.& basic understanding of capital markets, ratings, and the relevant regulatory/compliance environment (preferred).
Able to independently manage complex operational cases, identify risks, and recommend resolution paths. Strong stakeholder management, coordinating across Sales, Billing, Pricing, and cross-functional teams.
Education
Bachelor’s degree (or equivalent) required;
Fluency in spoken and written English is essential.
Responsibilities
Execute controls to monitor data quality and process performance, identify root causes, and provide insights for continuous improvement.
Manage assigned portfolio and Support Sales teams to ensure smooth transition to the new digitized workflow. Support Sales teams with post-handover operational activities, enabling them to focus on client relationship management and business development and manage mandates from handover through billing, ensuring timely process execution and a seamless client experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Moody's is seeking a Senior Program Manager to lead global programs, change initiatives, partner delivery models, and PMO operations for its Banking business. The role requires program management experience, stakeholder
Handle Sales team inquiries regarding Customer Profile, unique identifiers, and related issues. Deliver premium customer service by responding to issuer inquiries and interacting with clients regarding operational matters and disputes.
Partner with Sales, Global Middle Office, Pricing, Billing, and Collections to resolve Unbilled revenue, aged Accounts Receivable, and other commercial operational issues. Identify and raise issues requiring Manager/AVP/Senior Management involvement and provide briefing memos/support.
Prepare and maintain operational reports and commercial data to support decision-making, performance monitoring, and issue resolution.
Proactive enough to Identify opportunities to improve processes, Salesforce data quality, operational efficiency, and the overall customer experience, including the use of AI tools and automation solutions where appropriate.
Build strong relationships with cross-functional stakeholders globally and contribute to compliance, risk management, and process improvement. Actively contribute to special projects, ad hoc initiatives, and continuous improvement efforts.
About the team Our global Commercial Operations team is part of the broader Commercial Operations function within Commercial team at Moody’s Ratings. The team plays a critical role in supporting the commercial lifecycle, ensuring operational excellence, regulatory compliance, and a seamless customer experience. By joining our team, you will help manage key operational processes and reporting related to billing, revenue recognition, regulatory compliance and customer support, while driving continuous improvement through process optimization, risk management, data quality initiatives, and the use of technology and AI-enabled solutions.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
About Moody's
Market Research & Analytics16076 employeesFounded 1909
Global integrated risk assessment firm and provider of financial analytics.