Commercial Digital Account Manager
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Key skills for this role
About the Role
USEO is seeking a Commercial Digital Account Manager to build relationships, identify opportunities, and drive business growth for a portfolio of clients. The role involves managing accounts, leading client meetings, identifying upsell opportunities, and collaborating with specialist teams.
Key Skills for This Role
Responsibilities
- Manage a portfolio of client accounts and act as their primary point of contact
- Build strong relationships with business owners and marketing leaders
- Lead client meetings, performance reviews, and strategic conversations
- Identify upsell opportunities and support account growth
- Drive client retention and contribute to overall commercial performance
- Work closely with SEO, PPC, Social Media, and Web specialists to deliver results
- Proactively solve problems before they escalate
- Act as the voice of the client internally
- Ensure clients consistently see clear value from their investment
- Support businesses in achieving growth through tailored digital marketing solutions
Requirements
- Commercially minded with a passion for building relationships
- Hungry to succeed and motivated by targets, growth, and career progression
- Confident communicating with clients and stakeholders at all levels
- Resilient under pressure and comfortable handling difficult conversations
- Organised, proactive, and able to take ownership of work
- Curious, eager to learn, and willing to develop digital marketing knowledge
- A natural problem solver who focuses on solutions
Full Job Posting
Job Overview
- At USEO, we're looking for more than just an Account Manager – we're looking for someone who can build lasting relationships, identify opportunities, and drive real business growth.
Key Responsibilities
- Manage a portfolio of client accounts and act as their primary point of contact.
- Build strong relationships with business owners and marketing leaders.
- Lead client meetings, performance reviews, and strategic conversations.
- Identify upsell opportunities and support account growth.
- Drive client retention and contribute to overall commercial performance.
- Work closely with SEO, PPC, Social Media, and Web specialists to deliver results.
- Proactively solve problems before they escalate.
- Act as the voice of the client internally, ensuring their needs are understood.
- Ensure clients consistently see clear value from their investment.
- Support businesses in achieving growth through tailored digital marketing solutions.
Key Requirements
- Commercially minded with a passion for building relationships.
- Hungry to succeed and motivated by targets, growth, and career progression.
- Confident communicating with clients and stakeholders at all levels.
- Resilient under pressure and comfortable handling difficult conversations.
- Organised, proactive, and able to take ownership of their work.
- Curious, eager to learn, and willing to develop digital marketing knowledge.
- A natural problem solver who focuses on solutions rather than excuses.
What Success Looks Like
- Clients remain loyal because they trust your advice and support.
- Revenue grows because you identify and act on opportunities.
- Challenges are resolved before they become major issues.
- Internal teams enjoy collaborating with you.
- Clients view you as a strategic partner rather than simply a supplier.
What We Offer
- The opportunity to join one of Dubai's longest standing digital marketing agencies.
- Exposure to clients across the UAE, GCC, UK, Europe, and beyond.
- A high performance environment that values ownership, ambition, and commercial thinking.
- Ongoing training and support to develop your digital marketing knowledge.
- The chance to build valuable business relationships and accelerate your career progression.
- A role where you can genuinely influence client growth and business success.
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