Collections Representative I

The Kubota Credit Corporation Rep I, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment.

The Rep I will provide timely, accurate and responsive information and service to Kubota customers and dealers.

Customer interaction will include both support and collections efforts.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:

• Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.
• Other duties as assigned.

• High school diploma or equivalent is required; some college preferred.
• A positive attitude and a willingness to learn and grow.
• 1+ years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.