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Collections Account Manager

RB Global
Burnaby, CAN
Full-time
Senior · 5+ years experience
Hybrid
CAD 27.63-27.63 hourly / hour
Discovered 2 days ago
Free

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Responsibilities

  • Responsible for the early-stage collections on majority commercial and some consumer accounts.
  • Prioritizes collections of accounts within team.
  • Identifies process gaps and recommends solutions for improvements.
  • Problem solves a solution for early defaults and collapses and presents to management.
  • Responsible for reducing the collapse rate.
  • Track and report (excel and qualitative feedback) on work queue results.
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
  • Responsible for operational issues.
  • Performs other duties as assigned.

Qualifications

  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette
  • Strong written communication through email
  • Excellent questioning and probing skills.

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