Collection Supervisor (Fresh Emirati Talents)
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Key skills for this role
About the Role
ENOC is hiring a Collection Supervisor in Dubai to oversee collections activities for lubricants sales. The role requires 3-5 years of experience in collections or credit control and supervisory experience.
Key Skills for This Role
Responsibilities
- Supervise and guide daily collections operations, ensuring consistent follow up on all outstanding customer accounts
- Ensure timely and accurate collection of overdue payments as per defined credit terms
- Coordinate with internal departments including Sales, Finance, Legal, and Customer Service for effective collections and issue resolution
- Establish and maintain proactive contact with customers to confirm invoice receipt, clarify payment status, and ensure collection commitments are honored
- Monitor and manage customer credit limits and recommend adjustments in collaboration with the credit control team
- Oversee and perform reconciliation of customer accounts by validating invoice balances against payments received
- Ensure correct allocation of payments and credit notes to corresponding invoices within ERP system
- Identify and resolve unallocated or misapplied payments in a timely and accurate manner
- Supervise resolution of invoice related issues such as duplication, errors, or disputed charges
- Liaise with legal department and external collectors to manage delinquent accounts and initiate recovery proceedings
- Oversee receipt of cheques and cash payments, ensure accurate ERP entry, and coordinate with Finance
- Review and analyze aging reports, track DSO trends, and generate periodic collection performance reports
Requirements
- Minimum Diploma or higher in Finance, Accounting, or Business Administration
- At least 3 5 years of experience in collections or credit control, preferably in lubricants, automotive, or FMCG sectors
- Previous supervisory experience is an advantage
- Strong working knowledge of ERP systems (Accounts Receivable module preferred)
- Proficient in Microsoft Office, particularly Excel for reconciliation and reporting
- Sound understanding of credit control principles, reconciliation, and cash application processes
- High attention to detail and accuracy
- Strong leadership and interpersonal skills
- Excellent communication skills in English; Arabic is an added advantage
Full Job Posting
Job Purpose
- The Collection Supervisor is responsible for overseeing and executing all collections related activities for ENOC Lubes Sales & Marketing, ensuring timely and efficient collection of receivables from both external and internal markets.
Principal Accountabilities
- Supervise and guide daily collections operations, ensuring consistent follow up on all outstanding customer accounts in both external and internal markets.
- Ensure timely and accurate collection of overdue payments as per defined credit terms.
- Coordinate with internal departments including Sales, Finance, Legal, and Customer Service for effective collections and issue resolution.
- Establish and maintain proactive contact with customers to confirm invoice receipt, clarify payment status, and ensure collection commitments are honored.
- Educate customers on payment methods, credit terms, and invoice components to minimize disputes or delays.
- Monitor and manage customer credit limits and recommend adjustments in collaboration with the credit control team.
- Oversee and perform reconciliation of customer accounts by validating invoice balances against payments received.
- Ensure correct allocation of payments and credit notes to corresponding invoices within ERP system.
- Identify and resolve unallocated or misapplied payments in a timely and accurate manner.
- Supervise resolution of invoice related issues such as duplication, errors, or disputed charges by coordinating with relevant stakeholders.
- Respond promptly to customer inquiries or complaints related to billing, payment status, or account discrepancies.
- Reissue and follow up on missing or unreceived invoices.
Experience
- Minimum Diploma or higher in Finance, Accounting, or Business Administration.
- At least 3 5 years of experience in collections or credit control, preferably in the lubricants, automotive, or FMCG sectors.
- Previous supervisory experience is an advantage.
- Strong working knowledge of ERP systems (Accounts Receivable module preferred).
- Proficient in Microsoft Office, particularly Excel for reconciliation and reporting.
- Sound understanding of credit control principles, reconciliation, and cash application processes.
- Basic financial acumen and reporting skills.
- High attention to detail and accuracy.
- Strong leadership and interpersonal skills.
- Excellent communication skills in English; Arabic is an added advantage.
- Problem solving mindset and customer oriented approach.
- Professional, organized, and proactive with the ability to multitask and prioritize.
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