Collection Officer
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Key skills for this role
About the Role
Regularly and persistently chasing debtors by telephone, email, and letter. Ensure customers pay on time and negotiate re-payment plans. Coordinate with the site team for and se.
Key Skills for This Role
Responsibilities
- Regularly and persistently chase debtors by telephone, email, and letter
- Ensure customers pay on time and negotiate repayment plans
- Coordinate with site team for required documents (MIR/WIR) for payment application
- Ensure timely submission of payment applications and receipt of payment certificates
- Communicate outstanding debts with customers and internal teams
- Identify incorrect invoices early, understand reasons, record, track, and recommend fixes
- Reconcile customer accounts
- Contribute to daily, weekly and month end collection reporting & account reconciliations
- Oversee collection of customer accounts ensuring customer satisfaction
- Process and generate reminder letters, monthly statements and obtain periodical balance confirmations
- Work to strict monthly and annual collections targets
- Ensure credit and collection policies and procedures followed
Requirements
- Experience in debt collection and accounts receivable
- Strong communication and negotiation skills
- Ability to reconcile customer accounts
- Familiarity with credit and collection policies
Full Job Posting
Job Description
- Regularly and persistently chasing debtors by telephone, email, and letter.
- Ensure customers pay on time and negotiate re payment plans.
- Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application.
- In addition, ensure timely submission of payment applications and receipt of payment certificates.
- Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
- Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
- Reconcile customer accounts.
- Contribute to daily, weekly and month end collection reporting & account reconciliations.
- Oversee the collection of customer accounts ensuring customer satisfaction.
- Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
- Working to strict monthly and annual collections targets.
- Ensure credit and collection policies and procedures followed.
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