Collection Officer
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Key skills for this role
About the Role
Responsible for debt collection, customer communication, account reconciliation, and ensuring timely payments while possessing strong negotiation and communication skills.
Key Skills for This Role
Full Job Posting
Key Accountabilities
- Regularly and persistently chasing debtors by telephone, email, and letter.
- Ensure customers pay on time and negotiate re-payment plans.
- Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application. In addition, ensure timely submission of payment applications and receipt of payment certificates.
- Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
- Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
- Reconcile customer accounts.
- Contribute to daily, weekly and month end collection reporting & account reconciliations.
- Oversee the collection of customer accounts ensuring customer satisfaction.
- Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
- Working to strict monthly and annual collections targets.
- Ensure credit and collection policies and procedures followed.
- Work closely with Accounts Receivable to ensure timely and accurate recording and allocation of cash receipts.
QUALIFICATIONS, EXPERIENCE, & SKILLS
- Excellent communication skills, fluency in English is a must, Arabic admirable
- Attention to detail
- Data entry
- 5-10 years experience in equivalent industries and Middle East region
- Strong market understanding
- Strong negotiation skills
- Excellent knowledge of MS Office platform, Excel proficiency and Analysis skills preferred
- Knowledge of MS DX Navision
- Hands-on attitude
- Ability to work in multi-cultural environments with high diversity
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