CMDB Configuration Manager- Edinburgh

Ensure service models align with ServiceNow best practices and business requirements.

Govern service mapping architecture and business service hierarchies.

Support data ingestion, integrations and transformation processes.

Resolve CI conflicts, particularly those arising from Discovery and Service Mapping.

Drive continuous improvement in service modelling across all technology teams.

Create, update, retire and deconflict Configuration Items (CIs) in line with defined standards.

Ensure all updates comply with configuration management policies and standards.

Configure and optimise ServiceNow CMDB components including:

Support Discovery and Data ingestion processes.

Assist with reconciliation and integration issues.

Support CMDB integration with:

Discovery tools.

LeanIX or application repositories.

Other ITSM/ITOM data sources.

Lead data quality remediation initiatives and drive continuous improvement.

Build strong partnerships with:

Incident Management

Problem Management

Change Management

Asset Management

Enterprise Architecture

Information Security

Risk and Compliance

Application and Infrastructure teams

Champion CMDB adoption across Technology Services and Business Units.

Adapt to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality.

Work closely with the business and vendors during any implementations or project activities.

Provide service assurance by working with Global Information Security (GIS) and Risk teams to ensure IT Security compliance, effective risk management and audit standards are met.

Proven experience managing and developing an enterprise CMDB, preferably within ServiceNow.

Experience implementing and maturing Configuration Management practices in a complex enterprise environment.

Demonstrable experience establishing CMDB governance, standards, policies, and operating models.

Experience driving adoption of the Common Service Data Model (CSDM).

Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB data management.

Experience leading data quality improvement initiatives and resolving configuration data issues.

Strong stakeholder management experience, working across IT Operations, Infrastructure, Security, Architecture, Risk, Asset Management, and Service Management teams.

Experience supporting audit, compliance, and risk management activities.

Experience delivering strategic technology transformation or service improvement initiatives.

Strong knowledge of ITIL Configuration Management principles and best practices.

Deep understanding of ServiceNow CMDB architecture, data modelling, and governance.

Knowledge of CSDM framework and ServiceNow implementation best practices.

Understanding of Configuration Item (CI) lifecycle management and relationship mapping.

Knowledge of ITSM processes including Incident, Change, Problem, and Asset Management.

Experience with CMDB integrations, discovery tools, and data reconciliation processes.

Understanding of IT infrastructure, applications, cloud services, and enterprise technology environments.

Ability to establish and lead Configuration Management governance frameworks and forums.

Experience defining KPIs, reporting metrics, and presenting performance outcomes to senior leadership.

Strong decision-making and escalation management capabilities.

Ability to influence stakeholders across multiple technology and business functions.

Career coaching, mentoring and access to upskilling throughout your entire FDM career

Assignments with global companies and opportunities to work abroad

Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field

Annual leave and work-place pension

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