lever
CMA Program Specialist- 2025867
World Relief
Austin, USA
Full-time
No Prior Experience Required
Hybrid
USD 23-25 hourly
Discovered 1 weeks ago
Free
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- Receive CMA program referrals and schedule program enrollments both in the Austin office and at clients’ residences.
- Secure and schedule interpreters for program enrollments.
- Complete CMA program enrollments with new clients, explaining all program services, rules, rights, and responsibilities.
- Provide brief client orientation on assistance payments and procedures.
- Enter client data into the TXOR ClientTrack system and internal tracking systems.
- Request debit card assignments.
- Manage and maintain a caseload of multiple clients.
- Ensure monthly compliance of program participants with program rules.
- Assess client needs and refer clients to other programs and services, as needed.
- Complete regular follow-up on referrals.
- Verify continued eligibility for the program through monthly income verifications, employment compliance, SSI and TANF determinations, and EOIR checks.
- Request monthly cash assistance payments.
- Provide orientation and assistance to clients on the debit card payment system.
- Stay current on ORR eligibility policies.
- Stay current on TXOR requirements and policies.
- Maintain monthly contact with clients.
- Comply with internal client data tracking procedures.
- Maintain detailed and accurate case notes.
- Assist in the preparation and maintenance of detailed case files and required forms.
- Ensure case files and reports are maintained in accordance with grant requirements.
- Serve as the primary point of contact regarding any past and current enrolled clients.
- Serve as the primary point of contact between World Relief Austin and USCRI.
- Complete RMA applications for eligible clients using the eRED system.
- Respond to USCRI requests for corrections in the eRED system, as needed.
- Notify clients of approvals, denials, and terminations.
- Other duties in support of programs may be assigned.
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
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