Cluster Sales Manager - Leisure

Summary

Key Responsibilities

• Revenue Generation Drive leisure revenue by targeting affluent travellers, luxury vacationers, families and leisure groups across key source markets. Identify and leverage opportunities including holiday packages, exclusive offers, seasonal promotions and strategic partnerships to maximise revenue.
• Drive leisure revenue by targeting affluent travellers, luxury vacationers, families and leisure groups across key source markets.
• Identify and leverage opportunities including holiday packages, exclusive offers, seasonal promotions and strategic partnerships to maximise revenue.
• Strategic Sales Planning Develop and execute leisure-focused sales strategies for Banyan Tree Dubai and Delano Dubai , aligned with the luxury positioning and individual identity of each property. Develop tailored sales initiatives, packages and promotions that appeal to different leisure segments while maximising profitability and guest satisfaction.
• Develop and execute leisure-focused sales strategies for Banyan Tree Dubai and Delano Dubai , aligned with the luxury positioning and individual identity of each property.
• Develop tailored sales initiatives, packages and promotions that appeal to different leisure segments while maximising profitability and guest satisfaction.
• Client Relationship Management Build and maintain strong, long-term relationships with travel agencies, tour operators, luxury travel advisors, DMCs and key leisure partners. Develop relationships with high-value leisure clients and VIP guests, supporting repeat business, loyalty and positive brand advocacy.
• Build and maintain strong, long-term relationships with travel agencies, tour operators, luxury travel advisors, DMCs and key leisure partners.
• Develop relationships with high-value leisure clients and VIP guests, supporting repeat business, loyalty and positive brand advocacy.
• Sales Reporting & Analysis Monitor and analyse leisure sales performance, including bookings, revenue contribution, production and market trends. Provide regular sales updates and insights, identifying opportunities and adjusting strategies to support business objectives.
• Monitor and analyse leisure sales performance, including bookings, revenue contribution, production and market trends.
• Provide regular sales updates and insights, identifying opportunities and adjusting strategies to support business objectives.
• Market Insights & Competitive Analysis Stay informed on leisure travel trends, emerging source markets, consumer preferences and evolving luxury travel behaviours. Monitor competitor positioning, offerings and sales strategies to identify opportunities and maintain a competitive advantage.
• Stay informed on leisure travel trends, emerging source markets, consumer preferences and evolving luxury travel behaviours.
• Monitor competitor positioning, offerings and sales strategies to identify opportunities and maintain a competitive advantage.
• Cross-functional Collaboration Work closely with Marketing and Brand teams to develop compelling leisure campaigns, content, partnerships and promotional initiatives. Collaborate with Operations to ensure a seamless guest journey from initial enquiry and booking through to the on-property experience. Partner with Revenue Management and other commercial teams to optimise opportunities and maximise overall hotel performance.
• Work closely with Marketing and Brand teams to develop compelling leisure campaigns, content, partnerships and promotional initiatives.
• Collaborate with Operations to ensure a seamless guest journey from initial enquiry and booking through to the on-property experience.
• Partner with Revenue Management and other commercial teams to optimise opportunities and maximise overall hotel performance.

Experience

Skills

• Strong Sales & Negotiation Skills: Ability to develop compelling proposals, negotiate effectively and convert opportunities into revenue with high-end leisure clients and trade partners.
• Excellent Communication: Strong verbal and written communication skills, with the ability to build rapport and influence clients, partners and internal stakeholders.
• Market Research & Analysis: Ability to analyse market trends, customer behaviour, competitor activity and sales performance to identify opportunities and develop effective sales strategies.
• Relationship Management: Proven ability to establish and maintain strong, long-term relationships with travel agencies, tour operators, DMCs, luxury travel advisors, corporate partners and direct clients.
• Business Development: Proactive approach to identifying new accounts, partnerships and revenue opportunities across leisure segments.
• Leadership & Collaboration: Ability to lead sales initiatives and work collaboratively with Marketing, Revenue, Operations and senior management to achieve shared commercial objectives.

Education

Technical Proficiency

Personal Attributes

Language Skills

• Fluency in English is required.
• Additional language skills, particularly French, German, Spanish, Arabic or other relevant international languages , would be an advantage.
• Why Join Us? At Banyan Tree Dubai & Delano Dubai, we offer a dynamic work environment where passion for excellence and luxury is at the core of our business. Join our team and become a part of two of the world’s most iconic hotel brands, each with a unique style and commitment to providing unparalleled service and unforgettable experiences for our guests.