Cluster Sales Manager - Corporate and Long Stay

Role

Planning and Organizing

• Develop an achievable personal business plan with the Director of Sales and Marketing.
• Maintain complete records of sales agreements, contracts, and quotations according to hotel policies and procedures.
• Track contribution margins and work with department heads to maximize operating results.
• Achieve targets for new active accounts, room nights, banquet covers, and revenue.
• Submit a weekly entertainment schedule for approval.
• Plan sales trips and attend approved trade shows and exhibitions.
• Arrange hotel site inspections, lunches, and dinners.
• Attend corporate functions and promotional events to promote hotel rooms, catering, and other services.
• Coordinate with international sales offices on accounts and markets when applicable.
• Apply selling strategies during negotiations and maximize upselling opportunities.

Sales Operations

• Maintain a sales-call pattern averaging 25 calls per week.
• Conduct at least two account entertainment activities per week.
• Maintain account histories for assigned market segments.
• Execute sales objectives and action plans to meet or exceed targets.
• Solicit and service corporate and group business.
• Quote and negotiate corporate contracts and group business within established parameters.
• Attend major hotel and city events as requested by the department head.
• Monitor revenue and business production for the corporate portfolio and assigned sales executives.
• Maintain major-account files and assist with the account management system.

Qualifications and Experience

• Bachelor's degree in business administration, hospitality management, marketing, or a related field.
• 5–7 years of progressive hospitality sales experience in Dubai, UAE, including 2–3 years in a managerial role.
• Proven record of achieving and exceeding hotel-sector revenue and sales targets.
• Strong knowledge of hotel sales, corporate accounts, travel trade, MICE, and government segments.
• Experience managing sales activities across multiple properties is preferred.
• Strong revenue management, market analysis, strategic planning, negotiation, communication, presentation, and relationship-building abilities.

Technical Skills

• Strong knowledge of corporate and long-stay hotel sales.
• Experience with hotel PMS and sales and catering systems such as Opera Cloud, Anis, Cvent, Passk, or similar platforms.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook.
• Ability to prepare event proposals, contracts, budgets, and forecasts.

Key Competencies

• Strong organizational and project management abilities.
• Ability to manage multiple events simultaneously and work under pressure.
• Strong attention to detail and problem-solving skills.
• Leadership and team management capabilities.
• Customer-focused mindset with a passion for exceptional guest experiences.
• Financial awareness and ability to manage budgets and maximize revenue.

Language Requirements

• Fluent written and spoken English is required.
• Arabic, Russian, German, French, or other international languages are advantageous.