Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi

Role Overview

Day-to-Day Responsibilities

• Handle incoming reservation calls, emails, and enquiries professionally and promptly.
• Assist with room and residence reservations, amendments, cancellations, and special requests.
• Provide information about room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue through upselling and cross-selling.
• Maintain accurate reservations in the system.
• Coordinate with Front Office, Sales, Revenue, and other departments.
• Follow up on enquiries and potential business opportunities.
• Maintain product knowledge and handle guest concerns with appropriate follow-up.
• Follow IHG and hotel standards, policies, and procedures.

What We Need

• Previous reservations, front office, or similar hotel experience is preferred.
• Excellent communication, interpersonal, customer service, and sales skills are required.
• Good knowledge of hotel reservation systems and Microsoft Office is required.
• Ability to multitask in a fast-paced environment and strong attention to detail are required.