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Cluster Reservation Agent
NH Collection
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
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- NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
- We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
- We are looking for a dynamic and guest-focused Cluster Reservation Agent to support the reservations operations of DUKES The Palm, Dubai Hotel and NH Collection Dubai The Palm.
- The successful candidate will be responsible for handling reservation enquiries and bookings accurately and efficiently while delivering excellent guest service and maximizing revenue opportunities across both properties.
Key Responsibilities
- Handle room reservation enquiries through telephone, email, online channels, and other booking platforms.
- Process new bookings, amendments, cancellations, and special requests accurately.
- Provide guests with accurate information on room types, rates, packages, promotions, and hotel facilities.
- Maximize revenue opportunities through effective upselling and cross-selling.
- Ensure reservation details, guest profiles, rates, payment instructions, and special requests are correctly recorded in the system.
- Coordinate with Front Office, Revenue, Sales, Finance, and other departments to ensure a seamless guest experience.
- Handle reservations from direct guests, corporate accounts, travel agents, and online travel agencies (OTAs).
- Maintain professional communication and respond promptly to guest and partner enquiries.
- Follow hotel policies, brand standards, reservation procedures, and data confidentiality requirements.
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