Cluster Director of Restaurants & Bars – Driving Exceptional Dining Experiences Across InterContinental Residences Dubai Business Bay (Operational) & Kimpton Sevn Dubai (Pre-Opening)
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Key skills for this role
About the Role
IHG Hotels & Resorts is seeking a Cluster Director of Restaurants & Bars to lead dining experiences across InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai.
Key Skills for This Role
Responsibilities
- Develop and execute the strategic vision for all restaurants and bars across the cluster
- Establish each venue's unique positioning, guest experience, and commercial strategy
- Drive innovation and continuous improvement across all dining concepts
- Ensure every outlet consistently delivers exceptional service and guest satisfaction
- Monitor guest feedback and implement continuous enhancements
- Oversee daily restaurant and bar operations across all venues
- Maintain compliance with health, safety, hygiene, and responsible beverage service standards
- Lead, coach, mentor, and inspire restaurant and bar leadership teams
- Develop and execute revenue growth strategies across all outlets
- Optimize profitability through effective cost control and operational efficiency
- Collaborate on the creation and evolution of restaurant and bar concepts
- Lead Restaurants & Bars pre opening planning and execution for Kimpton Sevn Dubai
Requirements
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related discipline preferred
- 10–15 years of progressive Food & Beverage leadership experience within luxury hotels, lifestyle brands, or premium restaurant groups
- Significant experience managing multiple restaurant and bar concepts simultaneously
- Proven success leading high volume, high profile dining destinations
- Pre opening experience strongly preferred
- Strong understanding of restaurant operations, beverage programs, nightlife, entertainment driven venues, and guest experience management
- Demonstrated success in driving revenue growth, profitability, and operational excellence
Full Job Posting
Overview
- We are seeking a Cluster Director of Restaurants & Bars to lead, elevate, and transform all restaurant, bar, lounge, nightlife, and dining experiences across InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai.
- This role is for a dynamic, commercially driven, guest focused Food & Beverage leader.
Restaurant & Bar Leadership
- Develop and execute the strategic vision for all restaurants and bars across the cluster.
- Establish each venue's unique positioning, guest experience, and commercial strategy.
- Drive innovation and continuous improvement across all dining concepts.
- Ensure every outlet consistently delivers exceptional service and guest satisfaction.
Guest Experience Excellence
- Create memorable and differentiated dining experiences that exceed guest expectations.
- Monitor guest feedback and implement continuous enhancements.
- Ensure service culture aligns with brand standards and local market expectations.
- Foster personalized guest engagement and loyalty building initiatives.
Operational Excellence
- Oversee daily restaurant and bar operations across all venues.
- Ensure consistency in service standards, quality, presentation, and execution.
- Maintain compliance with health, safety, hygiene, and responsible beverage service standards.
- Drive operational efficiencies while maintaining exceptional guest experiences.
Team Leadership & Development
- Lead, coach, mentor, and inspire restaurant and bar leadership teams.
- Build a culture of accountability, engagement, and excellence.
- Support succession planning and talent development initiatives.
- Deliver training programs focused on leadership, service excellence, and guest engagement.
Commercial & Financial Performance
- Develop and execute revenue growth strategies across all outlets.
- Optimize profitability through effective cost control and operational efficiency.
- Monitor budgets, forecasts, labor productivity, and financial performance.
- Drive outlet level business planning and performance improvement initiatives.
Concept Development & Innovation
- Collaborate on the creation and evolution of restaurant and bar concepts.
- Introduce innovative dining experiences, events, activations, and promotions.
- Monitor market trends and competitive activity to maintain relevance and differentiation.
- Partner with Marketing and Commercial teams to strengthen brand visibility and guest engagement.
Pre Opening Excellence (Kimpton Sevn Dubai)
- Lead Restaurants & Bars pre opening planning and execution.
- Support recruitment, onboarding, and training of opening teams.
- Develop operational standards, service sequences, and guest experience frameworks.
- Oversee outlet readiness, trial operations, and opening activities.
Cross Functional Collaboration
- Partner closely with Culinary, Sales, Marketing, Revenue Management, Finance, Events, and Operations teams.
- Support hotel wide commercial initiatives and guest experience programs.
- Contribute to strategic planning and cluster business objectives.
- Build strong relationships with external partners, suppliers, and industry stakeholders.
What We Need From You
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related discipline preferred.
- 10–15 years of progressive Food & Beverage leadership experience within luxury hotels, lifestyle brands, or premium restaurant groups.
- Significant experience managing multiple restaurant and bar concepts simultaneously.
- Proven success leading high volume, high profile dining destinations.
- Pre opening experience strongly preferred.
- Strong understanding of restaurant operations, beverage programs, nightlife, entertainment driven venues, and guest experience management.
- Demonstrated success in driving revenue growth, profitability, and operational excellence.
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