CLS Support Officer

Reporting to the Sr. Manager – Wire Payments Processing Nightshift. T his position provides key business related knowledge and support to critical Payments Operations. Participates in unison with team members in the processing of Continuous Linked Settlement [CLS] Help Desk functions and queues associated to the timely release of Time Sensitive Payments. Provides support to clients, service partners, correspondent banks and RBFG personnel as it relates to processing of payments received by Payment Services via all communication channels i.e. SWIFT, TELEX, RAFT$, EFT/RBC Express, LVTS, RFT and Intellitracs.

Responsible for Wire Payment and CLS processing, by providing significant level of service and support to an international/domestic client base of Strategic/Relationship/Core/Global Financial Institutions Banks by consistently meeting Service Delivery Standards, within established Service Level Agreement.

Ability to independently resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBFG and escalate to appropriate parties

Ensures payments are processed in accordance with CPA, LVTS, SWIFT and Banking Arrangement guidelines to minimize interest claims and potential losses to the Bank

Mitigates Operational/Transactional risk through proactive measures i.e. being aware of various cut-off times, accurate processing and verification of payments

Participates in the execution of regular Business Continuity testing [i.e. LVTS, DRP, SWIFT, etc] with Bank of Canada, CLS Bank and the Canadian Payments Association as required.

Enhances and maintains operational manuals, process maps, & system documentation as part of continuous learning philosophy

Continuously improve skills and enhance individual performance and adaptability through self-development plans i.e. coaching, PLN, cross-training, job shadows etc.

Promotes an environment of open, two-way communication, fostering group identity, diversity and teamwork by leading through example

On an ongoing basis adheres to Internal Audit and MICR requirements

Monitors FIRCO-SLA Sanctions queues and actions items as required

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

#LI-POST

Job Skills

Additional Job Details

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.