Cloud Support Engineer – Microsoft 365 and AI

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience.

Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.

At least 2 years of experience in an enterprise customer-facing role, including responsibility for internal and external stakeholder management and communication.

At least 2 years of experience delivering customer-facing technical projects.

At least 2 years of experience working with Microsoft 365 and cloud platforms.

Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics.

Deep technical expertise in Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management.

Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model.

Strong written and verbal communication skills, with the ability to collaborate across global teams and produce high-quality documentation.

Certifications

At least two of the following certifications:

MS-102: Microsoft 365 Administrator Expert

SC-401: Information Security Administrator Associate (Microsoft Purview)

AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals

AB-100: Agentic AI Business Solutions Architect Expert

AB-730: AI Business Professional Associate

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $40.00 - $45.00/hour USD. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

This is a remote position open to candidates located within the United States.