Cloud Support Engineer - Database

Customer Satisfaction (CSAT)

Time to Resolution / SLA adherence

Escalation quality and resolution effectiveness

Documentation and knowledge base contributions

Customer adoption of best practices

2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles

Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.

Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts

Understanding of database fundamentals including backups, replication, indexing, and performance tuning

Strong troubleshooting skills across application, database, and infrastructure layers

Customer-first mindset with a passion for solving technical problems and delivering great support experiences

Effective communication skills with the ability to explain technical concepts clearly

Ability to work both independently and collaboratively in a fast-paced environment

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.

We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.

We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.

We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.