Cloud Solution Architect - Partner Practice Building & IP Development

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Proven customer-facing experience — ideally as a CSAM, or alternatively as a CSA or equivalent customer‑engagement role.
• Service Architecture & Business Process Design Experience
• Cross‑team orchestration (engineering, program, field, vendor partners)
• Extensive experience within Microsoft support environments, with a clear understanding of end-to-end support delivery models, escalation paths, and customer lifecycle touchpoints. Able to connect support insights with proactive programs to improve customer outcomes and experience.
• Proven experience working with and leading engagements involving Microsoft partners, with a solid grasp of partner delivery models, incentives, and operational constraints. Able to effectively integrate partners into scalable delivery motions such as Unified for Partners (UfP).
• Solid process and end‑user documentation skills, including creation of service diagrams, process flows, and Technical Requirements Documents (TRDs). Ability to write clear, concise, technically accurate content for engineering, field teams, and delivery partners.
• Proven written and verbal communication skills, with the ability to clearly articulate business and technical requirements to leaders, engineering teams, field organizations, and vendor partners.Skilled at simplifying complex concepts, facilitating cross‑team discussions, and influencing alignment across diverse stakeholders.
• Microsoft Ecosystem Knowledge: Understanding of Microsoft’s Customer Success roles, delivery models, and tooling (e.g., Service Hub / Engage Center, ESXP, CSU roles templates).

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400.00 - $203,600.00 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600.00 - $222,600.00 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.