Cloud Services Ops, Associate Engineer

Major Responsibilities

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
• Application configuration and implementation with a heavy focus on Linux.
• Manage cases efficiently within our ticketing system.
• Facilitate communication between customers and internal teams to resolve issues.
• Update managers and management team on ticket status as required.
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare.
• Operating systems include Linux and Windows
• Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities.
• Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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