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Cloud Operations Engineer
ECI Software Solutions
USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECIs success.
This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.
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About Eci Software Solutions
ECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide.
Our cloud and on-premises platforms support mission-critical operations across a diverse customer base.
We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.
Overview
The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECIs success.
This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.
Responsibilities
- Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.
- Follow runbooks for data refresh and application upgrades
- Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.
- Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.
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