Cloud Operations Analyst (ICT_TECH TD_2026_23)

Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.

Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.

Provide support for production and non-production environments to ensure system uptime and expected service levels.

Consider building automation scripts that improve internal tools and processes.

Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.

Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.

Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.

Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.

Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.

Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.

Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.