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Key skills for this role
At WTW, you’ll be part of our Health, Wealth & Career (HWC) segment—where we use data, technology, and deep expertise to shape the future of work.
You’ll collaborate across multiple lines of business—such as Retirement, Health & Benefits, and Workforce Strategy—gaining exposure to diverse challenges and opportunities.
As the role evolves, you’ll also help deliver innovative, AI-driven solutions directly to external clients, turning complex problems into scalable outcomes.
Together, we’re creating more resilient, high-performing organizations—enhancing wellbeing, enabling better decisions, and driving sustainable business success at scale.
This is a hybrid role, with the flexibility of remote working alongside occasional time in the office to build strong relationships and collaborate effectively with stakeholders.
The Role This position is ideal for an experienced Staff Engineer, or Technical Lead with a strong enterprise engineering background and a passion for applying it to AI-enabled systems. You’ll bring deep expertise across modern full-stack technologies (.NET, Azure, SQL, React/Angular), along with experience in distributed systems, observability, and AI tooling such as LLMs, retrieval pipelines, agentic workflows, and platforms such as Anthropic Claude. Experience designing and deploying AI agents, leveraging Model Context Protocol (MCP), and orchestrating enterprise-grade AI solutions will be highly valued.
Acting as a bridge between business and technology, you’ll work across product, data science, architecture, and engineering teams, mentoring others, resolving production challenges, and scaling prototypes into robust, enterprise-grade solutions that deliver measurable business impact.
AI solution delivery: Design and build AI-enabled applications, copilots, agents, extraction pipelines, prediction interfaces, and decision-support tools using foundation models, retrieval-augmented generation, structured outputs, and orchestration frameworks.
Forward deployed problem solving : Work directly with business teams, product owners, clients, or operational users to understand real workflows, constraints, data quality issues, and adoption barriers, then translate these into working technical solutions.
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London, GBR
Irvine, USA
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Houston, USA
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Dallas, USA
Hartford, USA
LLM and agent engineering: Build and tune LLM workflows, prompt strategies, schema-driven extraction, tool-calling patterns, agent orchestration, evaluation loops, and human-in-the-loop controls.
Enterprise integration: Integrate AI solutions with enterprise systems, APIs, data platforms, document repositories, workflow tools, observability platforms, and identity and access management services.
Production engineering: Ensure AI solutions meet enterprise standards for reliability, scalability, latency, maintainability, cost control, logging, monitoring, and operational support.
Evaluation and quality assurance: Create evaluation datasets, test harnesses, validation tools, regression checks, and quality review workflows to measure accuracy, extraction quality, hallucination risk, and business usefulness.
Architecture and technical leadership: Define solution architecture, engineering standards, reusable patterns, and implementation approaches for AI-enabled platforms and services.
Data and knowledge readiness: Work with engineering, data, and business teams to prepare structured and unstructured data, improve metadata, design retrieval strategies, and identify gaps in source content.
Security, privacy, and governance: Embed access controls, audit logging, data protection, responsible AI controls, security review, and compliance requirements into the AI delivery lifecycle.
Adoption and enablement: Support users through demos, pilots, training, feedback loops, documentation, and iterative improvement so that deployed AI solutions create measurable business value.
Significant professional experience in software engineering, technical leadership, solutions architecture, or platform engineering, ideally in enterprise-scale environments.
Proven ability to design and deliver production applications using modern engineering practices, including APIs, distributed systems, microservices, automated testing, CI/CD, observability, and cloud platforms.
Must have experience building and deploying agentic AI solutions using platforms such as Anthropic Claude, including AI agents, tool orchestration, reasoning workflows, Model Context Protocol (MCP), and enterprise-scale automation use cases.
Hands-on experience building AI-enabled systems, such as LLM pipelines, document extraction, structured output generation, AI-assisted analytics, prediction interfaces, or agentic workflows.
Experience working with business-critical systems where reliability, maintainability, operational support, and measurable business impact are essential.
Experience collaborating with data scientists, product managers, QA teams, architects, security teams, and senior stakeholders.
Track record of mentoring engineers, leading technical delivery, establishing engineering standards, and influencing teams beyond direct line management.
Verified company details for this employer are not available yet.
Full-time
Senior
Hybrid
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