Cloud Native Customer Engineer

Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts

Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud

Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability

Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana/other Observability and alerting best practices

Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery

Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region

Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution

Support customers through validation and testing of changes prior to production implementation, remediating issues identified during testing

Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations

Maintain clear, ongoing communication with customer stakeholders and the Everpure delivery team on project status, risks, and outcomes

Work within Everpure's Advanced Services delivery methodology, supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle

Collaborate with Certified Delivery Partners and customer/vendor teams (e.g., system integrators, platform teams) as part of a coordinated delivery effort

Contribute field experience back into repeatable procedures, runbooks, and templates to standardize delivery and improve quality across engagements

10+ years of hands-on experience deploying and troubleshooting production Kubernetes environments; experience building and operating containerized solutions

Proven experience with DevOps practices and a strong understanding of the cloud-native technology landscape

Experience supporting enterprise customers directly, including comfort working on customer sites/production environments and communicating technical progress clearly

Must be eligible to work in Australia; based in Sydney with willingness to travel to customer sites across ANZ as needed up to 30%

Contract engagement, with scope and duration aligned to Everpure's Portworx APJ delivery roadmap

Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

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