Cloud & Linux Operations Engineer

Role Overview

Cloud Infrastructure

• Administer, monitor, and optimise cloud resources across AWS, Oracle Cloud Infrastructure (OCI), and Microsoft Azure.
• Provision and manage cloud compute, storage, and identity services.
• Implement and maintain cloud cost governance, tagging policies, and resource right-sizing.
• Support cloud architecture decisions and assist with infrastructure-as-code (IaC) tooling such as Terraform or Ansible.
• Monitor cloud environments using native tools (CloudWatch, Azure Monitor, OCI Monitoring) and third-party solutions.
• Assist with cloud security controls, including IAM policies, security groups, and compliance reviews.

Server Patching & Maintenance

• Plan, schedule, and execute patching cycles for Windows and Linux servers in line with change management processes.
• Use patch management tools to maintain compliance.
• Monitor patch compliance and produce reports for audit and management review.
• Document patching outcomes, exceptions, and remediation steps.

Linux & Windows Server Administration

• Manage and support Linux servers (RHEL, CentOS, Ubuntu) and Windows Server environments.
• Perform system configuration, tuning, and capacity planning across physical and virtual infrastructure.
• Administer Entra in Windows environments.
• Implement and manage backup and disaster recovery solutions.

End User Support

• Provide Level 2/3 technical support to end users, resolving hardware, software, and connectivity issues.
• Escalate and manage issues through the ITSM ticketing system.
• Support onboarding and offboarding processes, including account provisioning and device configuration.
• Contribute to knowledge base documentation and self-service resources for end users.
• Collaborate with the User Support team to improve first-contact resolution rates.

Cloud & Infrastructure

• Hands-on experience with AWS (EC2, S3, VPC, IAM, RDS)
• Working knowledge of Oracle Cloud Infrastructure (OCI)
• Microsoft Azure administration experience
• Infrastructure-as-Code: Terraform, Ansible, or CloudFormation
• Cloud networking: VPCs, peering, load balancers, DNS
• Understanding of cloud security best practices and IAM

Systems & Support

• 3+ years Linux administration (RHEL/CentOS/Ubuntu)
• 3+ years Windows Server administration
• Experience with ITSM platforms
• Strong scripting skills: Bash, PowerShell, or Python
• Experience with patch management tooling (Azure Update Manager)
• Familiarity with Entra, DNS, DHCP