Cloud Consultant (Infor WFM)

Basic Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 5+ss years of experience in Workforce Management (WFM) solutions, with hands-on experience in implementation, enhancement, and support activities.
• Strong techno-functional knowledge with hands-on experience in developing custom solutions using Java/J2EE, Groovy Scripting, APIs, Web Services (REST/SOAP), JavaScript.
• Experience in configuring, customizing, and supporting Infor WFM applications to meet business requirements.
• Proficiency in SQL and relational databases for data analysis, troubleshooting, and reporting.
• Experience developing and supporting reports and dashboards using IBM Cognos or similar reporting tools.
• Strong understanding of workforce management concepts, scheduling practices, labor compliance, and timekeeping processes.
• Experience in requirements gathering, solution design, testing, deployment, and production support.
• Ability to troubleshoot complex functional and technical issues and provide effective solutions.
• Familiarity with system integrations, APIs, data interfaces, and batch processing.
• Strong analytical, problem-solving, and communication skills.
• Experience working directly with customers and stakeholders in a consulting or support environment.
• Ability to work independently as well as collaboratively within global, cross-functional teams.
• Willingness to participate in on-call or off-hours support as required