Clinical Operations Manager FSP - UAE
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Key skills for this role
About the Role
Thermo Fisher Scientific seeks a Clinical Operations Manager to oversee, train, and performance-manage a clinical operations team in Dubai. The role involves managing staff, ensuring adherence to SOPs, supporting project allocation, and contributing to process improvement.
Key Skills for This Role
Responsibilities
- Manage staff, providing coaching, mentorship and work direction
- Conduct regular performance appraisals and career discussions with staff
- Manage and conduct induction/orientation programs for new employees
- Ensure staff CVs, training records, position profiles are up to date
- Support allocation activities per local resourcing process
- Deliver training on WPDs, SOPs, local requirements
- Assure adherence to good ethical and regulatory standards
- Handle and review systems (Activate, CTMS, Preclarus, Clarity) to evaluate metrics
- Participate in process improvement/development initiatives
- May provide input into bids and contribute to procurement of new business
Requirements
- 5+ years of relevant experience
- 1+ year of leadership responsibility
- Fluency in Arabic and very good knowledge of English
- Excellent clinical trials monitoring skills (remote and on site)
- Strong organizational and negotiation skills
Full Job Posting
Role Overview
- We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.
- As a Clinical Operations Manager, you will oversee, train, resource, coach and performance manage a team, which may be inclusive of various clinical operations focused staff.
- You will focus on end results using metrics and key performance indicators to lead performance.
- You will act as point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs.
- You will also work in collaboration with the leadership team for resourcing needs.
What You’ll Do
- Manages staff, providing coaching, mentorship and work direction.
- Conducts regular performance appraisals and career discussions with staff. Facilitates employee career development. Interviews, recruits and selects staff.
- Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
- Ensures all staff CVs, training records, position profiles and experience profiles are complete and up to date. Ensures timeliness and accuracy of timesheets and expense reports.
- Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects.
- Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations.
- Assures adherence to good ethical and regulatory standards.
- Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required.
- Handles and reviews systems (e.g. Activate, CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
- Evaluates work of staff, including conducting PAVs (either remote or on site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
- Participates in process improvement/development initiatives.
- Ensures understanding and facilitation of the risk based monitoring approach.
Education and Experience Requirements
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
- 1+ year of leadership responsibility
- In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient.
Knowledge, Skills and Abilities
- Advanced mentoring/leadership/supervisory skills
- Excellent clinical trials monitoring skills; Remote and on site
- Demonstrated understanding of or ability to learn the company’s SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines)
- Demonstrated ability to evaluate medical research data
- Strong organizational and negotiation skills
- Strong attention to detail
- Advanced written and oral communication skills
- Fluency in Arabic and very good knowledge of English language and grammar
- Demonstrated use of computer to include data entry, archival and retrieval
- Ability to travel as needed
- Excellent teammate with team building skills
- Excellent interpersonal and conflict resolution skills
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