Clinical Counsellor

Responsibilities

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.
• Qualifications/Skills:
• To excel in this role, you will need the following qualifications and skills:
• Master’s degree in Mental Health (e.g. Social Work, Counselling, Psychology, or a related discipline).
• Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.
• Proven experience using solution‑focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety‑planning skills are essential.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.
• What we offer:
• At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include: Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position.
• At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
• We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
• For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience