Clinical Administrator 1
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Key skills for this role
About the Role
Basic Function In conjunction with the Chair of Triad/Dyad plan, direct, and control the administrative, financial and operational activities of the Triad/Dyad. The Administrato.
Key Skills for This Role
Responsibilities
- Direct administrative, financial, and operational activities of the Triad/Dyad
- Develop strategic plans and set direction in collaboration with leadership
- Oversee financial development and management of operating budgets, capital budgets, and contract activities
- Coordinate business planning, new program development, financial modeling, and program implementation
- Assess and streamline services, redefine product lines, and integrate services across departments
- Monitor customer satisfaction and develop plans to achieve service line excellence
- Ensure prompt patient access to outpatient and inpatient services
- Oversee service line budget process and ensure accurate forecasts
- Monitor employee engagement and establish service line engagement plans
- Represent service line in professional community and support collaborative relationships
Requirements
- Experience in healthcare administration and financial management
- Ability to develop and manage operating budgets, capital budgets, and contract activities
- Experience in business planning, new program development, and financial modeling
- Knowledge of patient centered care and service line administration
- Strong leadership and communication skills
Full Job Posting
Basic Function
- In conjunction with the Chair of Triad/Dyad plan, direct, and control the administrative, financial and operational activities of the Triad/Dyad.
- The Administrator will work collaboratively with JHAH leadership and the Chair of Triad/Dyad to develop the strategic plan, set direction, and insure that all aspects of the plan are accomplished.
- Provide administrative leadership to the Chair of the Triad/Dyad and the physicians and staff in formulating and achieving departmental and units objectives.
Scope
- Responsible for administrative aspects of inpatient and outpatient operations for the service line including access to care, facilities management and human resource management.
- Oversees financial development and management of operating budgets, capital budgets and contract activities for the service line.
- Participates and coordinates the business planning, new program development, financial modeling, program implementation and assessment / reporting of new program outcomes with Triad / Dyad leadership.
- Assess and streamline current service, redefine product lines and work collaboratively to integrate services across clinical, support and ancillary departments.
- Identify and achieve Center of Excellence status for specific service line divisions and product lines.
- Assess business and health care environments to develop service line strategic plan and effective positioning of clinical services.
- Focus on patient centered care and experience through operations, workflow and service line administration.
- Provides timely and accurate communication of departmental status to Hospital leadership, Departmental leadership, and staff members.
- Assure that policies, procedures, plans and regulatory requirements are in place and adequate to maintain operations.
- Represents and participates in multiple executive and management level meetings and committees on behalf of the service line.
- May have direct supervision responsibilities for assigned staff members.
Principal Duties
- Monitor customer satisfaction and facilitate / develop plans to achieve service line excellence.
- Address patient and provider complaints and ensure their prompt resolution.
- Develop strategic and operational plans based on the Patient Experience to enhance satisfaction.
- Participate in organizational and service line Patient Experience committees, task forces and projects.
- Responsible for the achievement of service line and organizational Key Performance Indicators (KPI).
- Monitor the external environment and patient referral to recommend new, expanded or reallocated services.
- Liase with the district locations on service offerings and patient experience.
- Develop service line patient centered strategic plan in coordination with Triad / Dyad leadership.
- Develop Centers of Excellence within the service line (certified and non certified).
- Ensure prompt patient access to outpatient and inpatient services.
- Monitor and assist in the optimization of service line inpatient length of stay (LOS).
- Routinely review and update outpatient templates, provider schedules, resource utilization to optimize patient wait time.
Principal Duties (cont'd)
- Oversee the service line budget process and assure that assumptions and forecast for both expense and revenue budgets are accurate, timely and realistic.
- Participate in the capital budgeting process reviewing proposed capital replacement program and providing new business case justification.
- Allocate resources and develop efficiencies to improve and maintain the services of the service line.
- Analyze and report service line variance and financial performance reports routinely including discrepancies, interventions and corrective actions.
- Monitor cost per EMR, encounter and other relevant expense ratios and develop/ implement plans to achieve improvement.
- Coordinate the development of strategic and operational plans to optimize external medical referrals.
- Routinely review resources (physical space, medical equipment, information technologies, human capital) and determine areas of optimization.
- Assist Triad / Dyad Chief with physician recruitment and retention, physician credentialing, and job actions.
- Monitor employee engagement and establish service line specific employee engagement plans.
- Provide leadership and participation in service line team building and contributing to the overall morale.
- Develop and execute service line marketing and public relations efforts.
- Support clinical innovation and research in the service line through budgeting, business planning, marketing, human resource management and project management.
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