Clinic Support Assistant
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Key skills for this role
About the Role
Take care of the patients from the time they call till they finish their medical checkup and go back. Advocates patients’ and their families’ rights and responsibilities, confid.
Key Skills for This Role
Responsibilities
- Greet patients and determine the nature of their service requirement
- Schedule appointments with specialists/consultants
- Provide information to patients and refer them to appropriate contacts
- Maintain accurate records of discussions and correspondence with customers
- Visit inpatient ward patients daily
- Comply with OSH and infection control policies
Requirements
- Experience in patient care or clinic support
- Strong communication and interpersonal skills
- Ability to handle complaints and resolve conflicts
- Knowledge of medical insurance coverage
- Familiarity with OSH and infection control procedures
Full Job Posting
Responsibilities
- Take care of patients from the time they call till they finish their medical checkup and go back.
- Advocate patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Visit inpatient ward patients on daily basis.
- Communicate all information to front office personnel and Physicians regarding Patient.
- Greet patient or/and their family and find out the nature of their service requirement clearly over phone.
- Block appointments with concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
- Provide information to assist patient or refer them to appropriate contacts.
- Expedite flow of visitors/patients and ensure each person receives outstanding customer service.
- Provide information about medical insurance coverage to patients.
- Keep accurate records of discussions or correspondence with customers.
- Write reports analyzing the quality of customer service.
Requirements
- Should be capable of solving problems, effective communication strategies and conflict resolution.
- Comply with all OSH and infection control policies, standards and procedures.
- Work accordance with documented OSH procedures and instructions.
- Be familiar with emergency and evacuation procedures.
- Notify OSH Hazards, incidents, Near misses and assist with risk assessments and incident reports.
- Comply with Waste management procedures and policies.
- Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
- Use appropriate personal protective equipment and safety systems.
- Follow appropriate international guidelines, DHA regulations & Joint Commission International norms.
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