Clinic Supervisor
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Key skills for this role
About the Role
IV Wellness Lounge Clinic seeks a Clinic Supervisor to oversee daily operations, manage staff, and ensure excellent client service. The role involves appointment management, client consultations, sales conversion, inventory control, and reporting.
Key Skills for This Role
Responsibilities
- Manage and organize all client bookings and appointment schedules efficiently
- Act as the primary point of contact for walk in and high value clients, handle queries and feedback
- Prepare and manage weekly duty rosters and shift schedules for clinic staff
- Attend client inquiries and convert them into confirmed appointments; promote treatment packages
- Monitor and maintain optimal inventory levels for clinic consumables and retail products
- Prepare and submit daily, weekly, and monthly sales reports
- Oversee daily clinic operations and ensure SOPs are followed
- Ensure clinic adherence to local health regulations and licensing requirements
Requirements
- Proven experience in clinic or wellness center management (minimum 2 3 years preferred)
- Strong interpersonal, leadership, and organizational skills
- Proficient in using CRM/booking software, Excel, and basic accounting/reporting tools
- Strong client facing communication and problem solving abilities
- Sales oriented mindset with a focus on service excellence
- Ability to multitask, prioritize, and work under pressure
Full Job Posting
Job Summary
- The Clinic Supervisor is responsible for overseeing the day to day operations of the clinic, ensuring seamless client service, efficient staff management, and consistent operational excellence.
Key Responsibilities
- Manage and organize all client bookings and appointment schedules efficiently.
- Coordinate with therapists, nurses, and doctors to ensure proper slot allocation.
- Monitor appointment flow to reduce wait times and optimize client satisfaction.
- Act as the primary point of contact for all walk in and high value clients.
- Handle client queries, feedback, and concerns with professionalism and empathy.
- Conduct initial consultations when required and recommend suitable services.
- Prepare and manage weekly duty rosters and shift schedules for clinic staff.
- Monitor attendance, punctuality, and shift discipline.
- Facilitate team meetings, performance reviews, and training requirements.
- Attend client inquiries via calls, WhatsApp, or in person, and convert them into confirmed appointments.
- Promote treatment packages, membership plans, and ongoing promotions.
- Monitor individual and team sales performance; ensure monthly targets are met.
Qualifications & Skills
- Proven experience in clinic or wellness center management (minimum 2 3 years preferred).
- Strong interpersonal, leadership, and organizational skills.
- Proficient in using CRM/booking software, Excel, and basic accounting/reporting tools.
- Strong client facing communication and problem solving abilities.
- Sales oriented mindset with a focus on service excellence.
- Ability to multitask, prioritize, and work under pressure.
Compensation
- Pay: AED4,500.00 AED6,000.00 per month
Additional Information
- Job Type: Full time
- Work Location: In person
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