Clinic Operation Manager
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Key skills for this role
About the Role
Oversee clinic operations, manage multidisciplinary teams, ensure compliance with healthcare regulations, and drive performance while maintaining high patient experience standards.
Key Skills for This Role
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Operational Management
- Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery
- Manage patient flow, scheduling, and resource allocation to optimize utilization
- Ensure high standards of patient experience and service quality
- Support clinic setup, soft openings, and continuous operational improvements
Clinical Coordination
- Act as a liaison between management and medical teams
- Collaborate with physicians on clinical workflows and case discussions (non-practicing role)
- Support implementation of clinical protocols and quality standards
Team Leadership
- Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel
- Oversee workforce planning, performance management, and staff development
- Build a strong, collaborative, high-performing team culture
Financial & Performance Management
- Own and drive clinic performance, including P&L responsibility
- Monitor KPIs such as patient volumes, service utilization, and operational efficiency
- Identify and implement initiatives to improve revenue and control costs
Compliance & Regulatory
- Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia
- Manage licensing, audits, and regulatory requirements
- Maintain relationships with relevant authorities and insurance stakeholders
Stakeholder Management
- Build and maintain relationships with government entities and insurance providers
- Collaborate with internal leadership and head office teams
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