Clinic Flow Coordinator

Medcan is recruiting for a full-time Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their YRC appointments.

Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visit

Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery

Welcome and greet clients, guide clients throughout their visit and check clients in and out of their YRC appointments

Ensure clients receive maximum value time during their visit

Ensure compliance with all service metrics

Respond to client issues and enquiries

Foster client loyalty by creating a memorable experience

Handle client issues in a positive and professional manner

Problem solve in a fast-paced environment

Assist with Year Round Care line phone lines

Assist with Responding to all communications including e-mails and phone calls regarding patient inquiries

Other administrative duties as required

Prior experience in similar role, or minimum of 1 year of healthcare experience

Education in health or a related discipline is an asset

Strong organization and time management

Excellent verbal and written communication skills

Intermediate level in MS Office

This is a full-time position, working Tuesday to Saturday at Medcan Toronto located at 150 York St. Hours of operation Tuesday to Friday at 10:30-7pm, and Saturdays 8:30-5pm.

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com .