icims
Client Support Specialist, Pricing & Reference Data
Intercontinental Exchange
London, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free
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The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally.
A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.
The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.
The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.
Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.
Full Job Posting
Job Purpose
The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.
The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.
The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.
Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
- Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
- Support clients across the different reference data, pricing and analytics, methodology question etc.
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